Complete Description:

- Acts as a subject matter expert for one or more custom or COTS applications.

- Talks to programmers to explain software errors or to recommend changes to programs.

- May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

- Write software and hardware evaluation and recommendations for management review.

- Write or revise user-training manuals and procedures.

- Develops training materials, such as exercises and visual displays.

- Provides technical assistance, support, and advice to end users for hardware, software, and systems.

- Provides hands-on technical assistance to business and technical users.

- Investigates and resolves computer software and hardware problems of users.

- Serves as a contact for level 1 support.

- Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

- Determines whether problem is caused by hardware, software, or system.

- Answers questions, applying knowledge of computer software, hardware, systems and procedures.

- Talks with technical and non-technical co-workers to research problem and find solution.

- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

- Experienced with a variety of call-tracking software and systems.

- Reads trade magazines and engages in independent study to maintain current industry knowledge.

- Follow quality standards and displays strong customer service skills.

- Able to work in a team environment.

- Complete assigned tasks.

- Strong communication skills; both written and spoken.

Job Type: Contract

Salary: $25.00 - $33.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 3 years
• 4 years
• 5 years
• 6 years

Schedule:

• 8 hour shift

Ability to Relocate:

• Trenton, NJ 08611: Relocate before starting work (Required)

Work Location: In person